Our proprietary survey focused on technology areas in commercial banking & payments, retail banking & cards, wealth management, capital markets, and insurance. Pan Financial Services areas of focus included outsourcing, social networking technologies and cloud solutions, with 48% of financial services firms that do not have cloud solutions technology reporting they will adopt it by 2016. Read More »

As often as the customer lifetime value metric is used to make decisions, set pricing, and bundle offers, very few institutions can claim they have this figured out. Read More »

Securities processing systems play a critical role in middle and back office operations within self-clearing broker dealers, facilitating clearing and settlement and maintaining the firm’s official books and records. Determining the optimum time to adopt or replace a securities processing system and the amount to budget and spend that best aligns with a firm’s business model and goals can be difficult to determine. Read More »

In the marketplace institutions face structural changes to their businesses that require re-engineering of operations. Meanwhile regulation is an increasing threat to profits, especially with the mandate for higher and better quality capital and liquidity. Read More »

Although the crisis has largely passed, the industry continues to undergo changes driven by regulation and the continued evolution of payments from mere products to reliably profitable lines of business.

The global payments technology initiatives for 2012 fall into two primary categories: operational efficiency (for both technology and operations) and customer experience. Read More »

Cloud computing has as many definitions as it does views, models, vendors, market niches, and adoption rates. Yet, there is a general consensus that moving to a cloud-based environment enables economies of scale, operational flexibility, and a reduction in overhead expenses and physical storage that allows a firm to gain more agility and possible competitive advantages. Determining the type of model to be employed – public, private, or hybrid – depends on the underlying applications, information, and data that will be stored in the cloud. Read More »

Our estimates put the compound annual growth rate of Branch Sales & Service Software spending at 1.5% annually from 2012 – 2016. Global spending in this technology area is expected to slow between 2013 and 2015 due to reduced spending in developed countries. We expect:

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For insurance carriers, document and content management technologies support the recordkeeping of insurance forms and provide insurers’ with multichannel customer document delivery and communications capabilities. The high level of carrier investment in document & content management solutions is driven by external demands and internal constraints.  Read More »

Research has shown that high-net-worth clients receiving financial planning from their primary wealth management advisor are nearly twice as likely to invest new assets with the firm as those who receive no planning.  Not surprisingly, over two thirds of wealth management firms surveyed have indicated that they plan to make significant investments in their financial planning capabilities.  The challenges many firms face however, are determining which technology vendor will best align with a firm’s business model and goals, and what features are most important. Read More »

There is an art to arriving at a party just in time.  Too early and there is much awkward waiting around, but arrive too late and the food is gone, the fridge is empty, and all the interesting people have moved to the next party. In much the same way – getting your investment in post-trade OTC infrastructure right is all about timing. Read More »