Karen Freeman is Practice Manager for the Marketing Leadership Council, and oversees the program’s original quantitative and qualitative research studies. Before joining the marketing world, Karen headed research for two other CEB programs: Sales Leadership Council for heads of sales and Customer Contact Leadership Council for heads of customer service. Long before that, she even spent some time at a high tech PR firm where she learned the art of the press release, and did internal communications for Panasonic in Osaka, Japan, where she enthusiastically sang the company song every morning.