Register  |   Contact Us  | 

When Designing an IT Scorecard, Don’t Forget the Message Behind the Metric

Posted on  21 April 14  by 

Comment

What message are you sending with your choice of IT metrics?

What message are you sending with your choice of IT metrics?

IT faces constant pressure to be more responsive and flexible, but IT employees’ perceptions and mindsets often get in the way. In a recent survey of almost 1,000 IT employees globally, we found that 87% have a process-centric mindset, 68% are risk adverse, and 40% have a siloed mindset. IT organizations where employees don’t have these mindsets are more than 3 times as likely to perform well, compared to those that do.

To change IT employee mindsets, leaders must change the messages they send about IT’s objectives and priorities. One of the most powerful ways to send these messages is through the choice of IT metrics. It’s important to not only pick the right metrics, but to decide which ones to emphasize when communicating with employees.

Read More »

How Everyone is Using EA Tools

Posted on  17 April 14  by 

Comment

Data suggests that EA groups are less than thrilled with their EA tools.

Data suggests that EA groups are less than thrilled with their EA tools.

Enterprise architects are among the most tech-savvy people in the enterprise, but even architects experience frustration with technology at times. Ironically, while architects use their expertise to equip the rest of the enterprise with the most appropriate technology, like cobbler’s children, they often find the tools they personally use to be suboptimal.

Our recent poll on EA Tools revealed that nearly two-thirds of the membership uses one or more packaged tools to manage portfolios and projects, identify and document interdependencies, house their EA repository, and so on. A further 12% is planning to purchase one in the near future. However, when members were asked to rate their satisfaction with the performance of their primary tool, 38% responded that they are dissatisfied and 14% were “neutral.” Furthermore, a third of those who took the poll have previously discontinued use of an EA tool. Taken together, the data suggests that EA groups are less than thrilled with their EA tools.

Read More »

Onboarding a new IT leader is YOUR job. Here’s how to do it.

Posted on  16 April 14  by 

Comment

Supporting new-to-seat leaders helps the whole team perform better.

Supporting new-to-seat leaders helps the whole team perform better.

The average organization will lose at least one of their IT leadership team this year. Beyond the obvious ramifications of this, such as loss of expertise and the time and expense to find a replacement, there are serious risks for the organization even once a successor has been found and put in seat. Successfully integrating a new leader isn’t just the job of the direct manager or even of HR—it’s a team effort. If your work brings you into contact with IT leaders, the chances are that you will have a role to play in onboarding at least one IT leader across the course of the year.

Read More »

Who Knows How to Pick Innovation Projects?

Posted on  15 April 14  by 

Comment

Use the wisdom of the crowd to choose your innovation projects.

Use the wisdom of the crowd to choose your innovation projects.

Picking winners from the myriad ideas for technology-enabled innovations is hard. Many innovative ideas that aim to deliver productivity benefits fail to do so. Employee needs vary by level and role, value is hard to measure, and adoption rates are usually low. Therefore, why should IT make these decisions?  Why not empower frontline employees to make these decisions for you? Frontline employees will actually use many of the innovations, so they’re much better positioned to make these choices.

At many companies today, IT runs innovation campaigns where employees in IT and elsewhere in the business suggest ideas that are then prioritized by an IT innovation team or committee. The winning ideas are given seed funding or developed by an innovation group. The problem is that IT usually lacks the business context to pick winners.

Read More »

Don’t Let the Big Phish Rule Your Pond

As organizations face increasingly complex information security threats, it is no longer enough for employees to simply be aware of anti-phishing policies; they need to understand that phishing poses an extremely high risk to the organization. As long as employees perceive the risk of phishing to be moderate or low, they remain your organization’s most vulnerable point in preventing advanced threats.

CIO8702214SYN MC Graphic Blog_e_RGB

Read More »

3 Reasons Why You Need Project Management Services

Posted on  11 April 14  by 

Comment

Driving New Hire Performance

Leading PMOs are moving to a service-based delivery model.

The idea of project management services is spreading throughout the enterprise, and PMO leaders, whether proactively or because they’re being asked to by their executive peers, are starting to think through what role the PMO plays in this transition. However, almost all of the PMO leaders we speak to about project management services ask the same question: what is the business case?

Read More »

XP is Dead – Are You Prepared for the Next Technology Casualty?

Posted on  10 April 14  by 

Comment

The best IT roadmaps reduce costs, support decision making, and enable coordination.

The best IT roadmaps reduce costs, support decision making, and enable coordination.

Were you ready for Windows XP support discontinuation? Better prepare for more: in the next 6–12 months, more than 120 technologies from Microsoft, 45 from Oracle, and at least 200 from other popular technology vendors are discontinuing support. Which of your business units do you think will be affected, and how badly? Answers to these questions will be elusive if the IT portfolio data resides in multiple locations and there is no coordination in IT roadmapping.

Read More »

Four Types of Business Leaders and How IT Can Work With Them

Posted on  9 April 14  by 

Comment (1)

Support business-led technology decision making by learning how to work with these 4 types of business leaders.

Do you know how to work effectively with the 4 types of business leaders?

For every dollar the CIO spends on technology, business partners spend an additional 40 cents outside the official IT budget. To help business partners achieve maximum value from the IT investments they make by themselves, many CIOs are transforming their business facing IT staff into Challengers.

Challengers teach business partners, guide them to alternative viewpoints, and are willing to push back when needed. But developing a Challenger mindset is not enough—engagement models need to leave room for flexing to different personalities, because  a one-size-fits-all approach won’t work.

Read More »

How to Keep Your Entrepreneurial PMs Happy

Projects managed by Entrepreneurial PMs are 40% more likely to deliver project business outcomes, but the number of PMs who are entrepreneurial goes down every year. Even worse, 20% of PMs with entrepreneurial skills plan to leave their organization within the next year. Their commitment to the organization is driven by four main attributes: rewards, clarity of success measures, the availability of training, and access to tools that enable success. Not many organizations deliver on these requirements.

CIO8702214SYN MC Graphic Blog_d_RGB 

Read More »

Four Obstacles to Successful Business-Led IT

Posted on  7 April 14  by 

Comment

Avoid these 4 obstacles to get value from your business partners' IT spend.

Avoid these 4 obstacles to get value from your business partners’ IT spend.

Last week, we hosted 20 CIOs to a preview of our research on business-led IT. The topic was timely. For every dollar spent by IT, business leaders spend another 40 cents on technology or technology services. Some of the CIOs said that this is driven by corporate IT’s inability to keep up (a view reflected in McKinsey’s recent report on corporate IT), while others see the role of business partners changing to include more responsibilities for technology outcomes as the key driver.

Very little time was spent discussing how to reduce the amount of business-led IT. Most of the CIOs in attendance noted that business partners were going to lead more of their own technology initiatives regardless of what corporate IT does; it’s too important to them and their objectives.  The discussion focused instead on what corporate IT can do to help the enterprise get value from business partners’ 40-cents-on-the-dollar technology spend.

The day’s conversation focused on four obstacles preventing the enterprise from getting full value from business-led IT.

Read More »