IT faces constant pressure to be more responsive and flexible, but IT employees’ perceptions and mindsets often get in the way. In a recent survey of almost 1,000 IT employees globally, we found that 87% have a process-centric mindset, 68% are risk adverse, and 40% have a siloed mindset. IT organizations where employees don’t have these mindsets are more than 3 times as likely to perform well, compared to those that do.
To change IT employee mindsets, leaders must change the messages they send about IT’s objectives and priorities. One of the most powerful ways to send these messages is through the choice of IT metrics. It’s important to not only pick the right metrics, but to decide which ones to emphasize when communicating with employees.