CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.
The Employee Performance Paradox
Competing priorities make it hard to achieve breakthrough performance.
Are You a Consensus Builder?
Take our short quiz to find out whether you're taking the right steps to build consensus, and download a copy of our article from the latest issue of Harvard Business Review.
E-Book: Four Customer Service Myths Busted
Our new e-book examines common misconceptions about customer loyalty that are leading many contact centers astray.
CEB Sales and Marketing Summit
Join over 900 of your peers at the 2015 Summit; featuring a variety of presentations, breakouts, and networking sessions, aimed at giving you new insight on how to solve your specific challenges.
25 Essential Contact Center Activities
The new Customer Contact Activity Map outlines what's essential for running an effective contact center.
Key Imperatives for 2015
Drive business impact by improving functional effectiveness, redefining leadership, and transforming organizational culture.
A Low Effort Journey: Lessons from HomeServe
Matt Dixon interviews Thomas Rebel from HomeServe to hear how he and his team built a low effort service organisation.
The Hidden Cost of a Failed Manager
The cost of one failed sales manager can be as high as $4 million which equates to lost productivity, poor team engagement, lackluster customer experience, as well as recruitment, salary, and training expenses. Avoid this common mistake and properly equip your sales managers for success.
Dismantling the Sales Machine
Learn how to win in today's new selling environment.
The Challenger Sale
Our best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.