CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.
2015 CEB Sales and Marketing Summit
Join us at the 2015 CEB Sales and Marketing Summit and be a part of a powerful network that crosses the sales and marketing divide.
The Challenger Sale - German Edition
CEB's international besteller on how to win in today's challenging sales environment is now available in German.
Effortless Experience Solutions for Talent Management
Improve the quality of your service experience by hiring for, developing, and reinforcing the service skills proven to reduce customer effort.
Are Your Customer Conversations Falling Flat?
Build and sustain your commercial messaging strategy to transform the way you engage with customers.
Coaching at Blue Cross Blue Shield | Webinar Replay
Hear the VP of Operational Strategy and Performance at Blue Cross Blue Shield of North Carolina share how better coaching helped improve the performance of his contact center.
The Employee Performance Paradox
Competing priorities make it hard to achieve breakthrough performance.
Are You a Consensus Builder?
Take our short quiz to find out whether you're taking the right steps to build consensus, and download a copy of our article from the latest issue of Harvard Business Review.
25 Essential Contact Center Activities
The new Customer Contact Activity Map outlines what's essential for running an effective contact center.
CEB Sales and Marketing Summit
Join over 900 of your peers at the 2015 Summit; featuring a variety of presentations, breakouts, and networking sessions, aimed at giving you new insight on how to solve your specific challenges.
Key Imperatives for 2015
Drive business impact by improving functional effectiveness, redefining leadership, and transforming organizational culture.
Dismantling the Sales Machine
Learn how to win in today's new selling environment.
The Challenger Sale
Our best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.