CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.
Blinded by Delight
Learn how the best companies get customer-centric service right.
The Effortless Experience
CEB's new book reveals most customers don't want to be dazzled; they want an effortless experience.
The Challenger Sale
CEB's best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.
CEB Sales Summit: A New Sales Executive Track at Dreamforce '13
New at Dreamforce '13! The CEB Sales Summit, was a conference-within-a-conference that featured Brent Adamson and Matt Dixon, authors of The Challenger Sale.
The End of Solution Sales
Customers don't need salespeople - so sales leaders need a new playbook.
What does CEB do?
We combine the best practices of thousands of member companies, equipping senior leaders and their teams with insight and actionable solutions to help transform their operations.
Stop Trying to Delight Your Customers
Our article in the Harvard Business Review details how two companies successfully put the idea of low customer effort into practice.
CEB Challenger Selection & Assessment
Increase sales revenue by hiring and developing for high performance.