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CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

Featured Insights

Are You a Consensus Builder?

Take our short quiz to find out if you're taking the right steps to build consensus, and download a copy of CEB's article from the latest issue of Harvard Business Review.

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The New Quality Imperative: Using Culture to Secure Competitive Advantage

Learn how values, not rules, can improve quality management.

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eBook: Four Customer Service Myths - Busted

Our new eBook examines common misconceptions about customer loyalty that are leading many contact centers astray.

Learn to Separate Myth From Reality

Key Imperatives for 2015

Drive business impact by improving functional effectiveness, redefining leadership, and transforming organizational culture.

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Best of the 2014 CEB Sales and Marketing Summit

Missed this year's Summit? Access webinar replays highlighting popular content from the three-day event for B2B sales and marketing leaders.

Access Webinar Replays

A Low Effort Journey: Lessons from HomeServe

Matt Dixon interviews Thomas Rebel from HomeServe to hear how he and his team built a low effort service organisation.

Download the Replay

CEB at Dreamforce '14

CEB joined the biggest cloud computing event of the year! Check out our presentations for Sales and Service Leaders.

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The Hidden Cost of a Failed Manager

The cost of one failed sales manager can be as high as $4 million which equates to lost productivity, poor team engagement, lackluster customer experience, as well as recruitment, salary, and training expenses. Avoid this common mistake and properly equip your sales managers for success.

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Dismantling The Sales Machine

How to Win in Today's New Selling Environment.

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The Challenger Sale

CEB's best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.

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