A business detective story, in which cherished
truths are systematically investigated—and frequently debunked."
- From the foreword by Dan Heath, coauthor of Decisive, Switch,
and Made to Stick
To Build Loyalty, Companies Need to Stop Thinking "Exceed Expectations"
and Start Thinking "Make It Easy"
Join Us at EGain World 2014
Lara Ponomareff, principal contributor to The Effortless Experience, will present at the eGain World conference, Nov 4-5. The event brings together leaders, users, and partners within the customer service industry to network and learn how to build low-effort organizations.
Watch the Video
Most customers don't want to be dazzled; they want an effortless experience. Watch the 1-minute video to learn more.
Free Tools to Reduce Effort
Access the tools and templates to apply right away to improve service, reduce costs, decrease customer churn, and ultimately generate loyalty.
What People Are Saying
Read the latest Reviews and Press for The Effortless Experience.