Future of Corporate IT
Five Radical Shifts in IT Value, Ownership,
Our investigation into the five-year outlook for corporate IT points to fundamental changes in how the function is organized and managed. The findings make it clear that the IT function of 2015 will bear little resemblance to its current state.
Five Radical Shifts in IT
- 1. Information Over Process
- As competitive advantage from information technology shifts from process automation toward customer experience, data analytics, and knowledge worker enablement, information management skills will rise in importance.
- 2. IT Embedded in Business Services
- Centrally provided applications and infrastructure will be embedded in business services and delivered by a multifunctional shared services organization.
- 3. Externalized Service Delivery
- Delivery will be predominantly externalized as vendors expand service provision and internal resources become brokers not providers.
- 4. Greater Business Partner Responsibility
- Business unit leaders and end users will play a greater role in obtaining and managing technology for themselves where differentiation has more value than standardization.
- 5. Unbundled IT
- IT roles will embed in business services, evolve into business roles, or be externalized. Remaining IT roles will be housed in a business shared service group, and IT staff needs will change significantly.