Only 13% of customers have complete confidence in their financial institution.
Do you have the right people, processes and technology to restore their trust?
The path to greater trust is through realizing the potential of truly exceptional service. Join us for this high-impact three day event that will examine how innovators are leveraging technology to transform the customer experience and engage in dialogue with thought leaders whose insights are restoring confidence in our industry. We will explore solutions in three arenas:
- Operating a Service Business: The New Realities of Talent, Productivity, and Organizational models
- Delivering Technology-Enabled Service: The Rise of Analytics, Data, and Service-Focused Roadmaps
- Realizing New Service and Product Models: The Wave of Social, Mobile, and Multichannel Experiments
2014 Summit Highlights
Over 30 distinct content sessions to inform strategic planning, budgeting and solutions identification during this critical time.
Join CEB for a workshop focusing on the critical skills of a Challenger - the abilities to teach, tailor, and take control in commercial interactions - and connects those concepts to current issues in Financial Services.
Exceptional keynote speakers including Linda Verba, TD Bank, Jean-Pierre Soutric, Four Seasons, and CEB's Rick DeLisi.