Only 13% of customers have complete confidence in their financial institution.
Do you have the right people, processes and technology to restore their trust?
The path to greater trust is through realizing the potential of truly exceptional service. Join us for this high-impact three day event that will examine how innovators are leveraging technology to transform the customer experience and engage in dialogue with thought leaders whose insights are restoring confidence in our industry. We will explore solutions in three arenas:
- Operating a Service Business: The New Realities of Talent, Productivity, and Organizational models
- Delivering Technology-Enabled Service: The Rise of Analytics, Data, and Service-Focused Roadmaps
- Realizing New Service and Product Models: The Wave of Social, Mobile, and Multichannel Experiments
2014 Summit Highlights
Year after year our speakers provide compelling insight from a variety of industries. Last year's thrilling keynote from Bill Bratton, New York City Police Commissioner, on the untold benefits of data and analytics was featured in Forbes. This year's keynote speakers including Linda Verba, TD Bank, Jean-Pierre Soutric, Four Seasons, and CEB's Rick DeLisi.
Over 40 distinct content sessions to inform strategic planning, budgeting and solutions identification during this critical time. Take a moment to explore our latest agenda updates including problem resolution, account opening, customer facing-analytics and integrated communications.