CEB TowerGroup™ Retail Banking is a membership for innovative retail banking technology executives who want to optimize the performance of their business. Our analyses and insights are rooted in the challenges our members deem most important and span topics that impact your organization's day to day and longer-term technology initiatives. We use relationships and learnings from the best financial institutions to help you and your team save time and make better decisions.
Our Research Focus
Equipping our members with analyses and actionable advice on the technology topics most important for their business is at the heart of what we do. We don't just point to where you need to go: we provide you with the data, trends, and roadmaps to help you and your team get there. Key topics include:
- Bank Cards
- Consumer Lending
- Customer Management Delivery Channels
- Emerging Technologies
- Financial Information Security
- Industry and Technology Trends
- Retail Banking Products
- Strategies and IT Investments
Our Latest Research: Streamlining Customer Experiences
As customers migrate away from the branch, the digital experience is the new competitive playing field, and IT is a key influencer in executing on strategy. This year, we're helping retail banking IT leaders learn how to create and maintain an effortless digital experience for their customers.
Research and Insight: Unique research and tools to help business leaders evaluate new issues and challenges
Advisory Support: Personalized expert guidance and project support for pending decisions, new tactics, internal presentations, and other needs
Decision and Diagnostic Tools: Customized, actionable views of the most important performance metrics in your function
Peer Benchmarks: Relevant, quantitative data and analysis to help allocate resources and target areas with the highest impact
Executive Networking: On-request advice, feedback, and perspective from peer interaction with hundreds of leading executives
The New Drivers of Retail Banking Loyalty
In a digital world, building customer loyalty requires many banks to rethink their sales, marketing, and technology strategies.
Apple Pay: Twitter Chat Highlights
We recently hosted our quarterly Twitter Chat series on the impact of Apple Pay. Review the highlights of the event and explore additional related resources.
2015 CEB Financial Services Technology Summit
This April, financial services strategy and technology executives gathered in Boston to discuss how to engage clients and enable staff to win in the era of empowered customers.
Infographic: Gift Cards Spending and Trends
CEB TowerGroup's eighth annual gift card report details the maturation of gift cards and explains how the product reflects some of the challenges and opportunities of the broader card industry.
Key Imperatives for 2015
Drive business impact by improving sales and advisor performance, redefining the customer experience, and transforming operations.