We help equip senior leadership and their teams with insight and actionable solutions to transform operations.

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Project Failures: Avoid 3 Common Mistakes

Project failure can not only derail progress towards strategic priorities but also catastrophically impact the bottom line. As you consider how you will achieve 2014 strategic goals and priorities, ensure that your Operations projects–automations, process improvements, etc., –are successful.

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2015 CEB Financial Services Technology Summit

The 2015 CEB Financial Services Technology Summit will enable financial institutions to act on the two critical components of a strategy that wins with empowered customers: client engagement and staff enablement.

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Six Drivers of Efficient and Agile Operations

Financial services institutions in the U.S. are only able to resolve 25% of the service issues their customers report. We partner with financial services Operations executives globally to improve the quality of the experience Operations delivers by building end-to-end, cross-channel service experiences.

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Financial Services Technology Summit

Across April 22-24, we hosted over 500 executives from leading financial services institutions and technology providers at the CEB Financial Services Technology Summit. Attendees from around the world came to discuss how to restore service in our industry.

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