We help equip senior leadership and their teams with insight and actionable solutions to transform operations.

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Project Failures: Avoid 3 Common Mistakes

Project failure can not only derail progress towards strategic priorities but also catastrophically impact the bottom line. As you consider how you will achieve 2014 strategic goals and priorities, ensure that your Operations projects–automations, process improvements, etc., –are successful.

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Six Drivers of Efficient and Agile Operations

Financial services institutions in the U.S. are only able to resolve 25% of the service issues their customers report. We partner with financial services Operations executives globally to improve the quality of the experience Operations delivers by building end-to-end, cross-channel service experiences.

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Financial Services Technology Summit

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