We help equip senior leadership and their teams with insight and actionable solutions to transform
Operations: Not the Back Office Anymore
Both Operations work and workforce are changing in significant ways. The competencies employees need to be successful have changed drastically in the last ten years and we expect more change ahead.
Six Drivers of Efficient and Agile Operations
Financial services institutions in the U.S. are only able to resolve 25% of the service issues their customers report. We partner with financial services Operations executives globally to improve the quality of the experience Operations delivers by building end-to-end, cross-channel service experiences.
Financial Services Technology Conference
Nearly 500 executives from the most influential financial services institutions and technology providers gathered in Boston for the three day event.