Discover the Consumer Trends Impacting the Financial Services Industry
To be successful in today's market, banks must both understand and react quickly to changing consumer demands and priorities. The latest results from our Consumer Financial Monitor show that while consumers are becoming more proactive in managing their finances, confidence in financial providers remains low. Find out how these and other trends will impact your business by downloading an excerpt from our results.
Consumer Sentiment Trends
Consumer Sentiment remains low
Overall consumer sentiment regarding personal finances remains stable, although Latin American and Asian markets has drastically declined.
Confidence in Providers
Confidence in financial providers is improving
Trends indicate that confidence in financial providers is directly linked to income level, with high-net-worth clients continuing to feel most confident in their provider, followed by mass affluent and mass market.
Proactive financial management is on the rise worldwide
The latter half of 2012 has shown a significant shift in the percentage of consumers who reported accomplishing some form of proactive financial management. Particularly, Latin American saw over a 3% increase in management activity.