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Discover the Consumer Trends Impacting the Financial Services Industry

To be successful in today's market, banks must both understand and react quickly to changing consumer demands and priorities. The latest results from our Consumer Financial Monitor show that while consumers are becoming more proactive in managing their finances, confidence in financial providers remains low. Find out how these and other trends will impact your business by downloading an excerpt from our results.

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Consumer Sentiment Trends

Emerging Markets

Consumer Sentiment remains low
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Overall consumer sentiment regarding personal finances remains stable, although Latin American and Asian markets has drastically declined.

Confidence in Providers

Confidence in financial providers is improving
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Trends indicate that confidence in financial providers is directly linked to income level, with high-net-worth clients continuing to feel most confident in their provider, followed by mass affluent and mass market.

Proactive Management

Proactive financial management is on the rise worldwide
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The latter half of 2012 has shown a significant shift in the percentage of consumers who reported accomplishing some form of proactive financial management. Particularly, Latin American saw over a 3% increase in management activity.

Balance Sheet Changes

Negative balance sheet changes are in increasing
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Compared to Q1 2012, global consumers seem to be negatively changing their balance sheets, with 28% of those surveyed reporting that they have had to rely on savings to pay bills.