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CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

Featured Insights

Blinded by Delight

Learn how the best companies get customer-centric service right.

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The Effortless Experience

CEB's new book reveals most customers don't want to be dazzled; they want an effortless experience.

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Hard Work Does Not Win The Deal

Asia's traditional "Hard Working" and "Relationship" oriented salesperson is no longer the most successful.

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Asia Sales Research Calendar

See the research prioriteis for the Asia Sales Leadership Council in 2014

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The end of solution selling

Customers don't need salespeople - so sales leaders need a new playbook.

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Leadership Councils

Selection & Assessment

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