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CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

Featured Insights

Blinded by Delight

Learn how the best companies get customer-centric service right.

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The Effortless Experience

CEB's new book reveals most customers don't want to be dazzled; they want an effortless experience.

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The Challenger Sale

CEB's best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.

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The End of Solution Sales

Customers don't need salespeople - so sales leaders need a new playbook.

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Stop Trying to Delight Your Customers

Our article in the Harvard Business Review details how two companies successfully put the idea of low customer effort into practice.

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Sales Management Leadership Academy

Equip front-line managers with higher-order skills necessary to compete in today's selling environment.

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CEB Challenger Selection & Assessment

Increase sales revenue by hiring and developing for high performance.

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