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CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.

Featured Insights

Reducing Risk Management's Organizational Drag

Learn how the best companies are encouraging healthy risk.

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The Effortless Experience

CEB's new book reveals most customers don't want to be dazzled; they want an effortless experience.

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The Hidden Cost of a Failed Manager

The cost of a single failed sales manager can be as high as $4 million. This includes all the direct and indirect costs of lost productivity, poor team engagement, and lackluster customer experience, not to mention recruitment, salary, and training. Find out how to avoid this common mistake and properly equip your sales managers for success.

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Dismantling The Sales Machine

How to Win in Today's New Selling Environment.

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The Challenger Sale

CEB's best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.

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