CEB's Sales & Service offerings deliver insights that upend conventional wisdom and change the way executives address long-standing and emerging business challenges. With our guidance, tools and training, sales and customer service/support leaders drive excellence in their organizations.
Blinded by Delight
Learn how the best companies get customer-centric service right.
The Effortless Experience
CEB's new book reveals most customers don't want to be dazzled; they want an effortless experience.
The Challenger Sale
CEB's best-selling book reveals the sales approach that consistently wins in today's world of empowered customers.
The End of Solution Sales
Customers don't need salespeople - so sales leaders need a new playbook.
Stop Trying to Delight Your Customers
Our article in the Harvard Business Review details how two companies successfully put the idea of low customer effort into practice.
Sales Management Leadership Academy
Equip front-line managers with higher-order skills necessary to compete in today's selling environment.
CEB Challenger Selection & Assessment
Increase sales revenue by hiring and developing for high performance.