Message and channel integration are critical just to get customers to hear your message through the noise.
But there are two kinds of integration. “Campaign Integration” and “Digital Integration”. They have distinct challenges, and very different solutions.
While process changes can achieve campaign integration, they won't deliver digital integration. To do that, you need to rethink structure.
See how companies are rethinking structure to deliver digital integration.Download Chapter 1 Download Full Whitepaper
Take the 7 minute Digital Integration self assessment to assess your organization’s progress.Take Assessment: Digital Integration