There’s nothing better than a good laugh, and we’re excited to bring another round of hilarity with the latest addition to our annual customer spoofs blog series. Because everyone has that story about their service experience, and as frustrating as they can be for the customer, they’re sometimes just hilarious for the listener. As a result, our industry gets a bit of comic attention from time to time– whether it’s companies poking fun at their competitors’ service or sitcoms mocking angry service representatives.
So take a step back from metrics and performance reviews, enjoy these spoofs we’ve compiled, and have a laugh with us—even if it is perhaps at our own expense.
But let’s begin by taking a second to laugh at our customers. We love helping them with their issues, but let’s face it, sometimes they can be a little silly. In this Star Wars parody of customer service, we see how frustrating it can be to help customers especially when they have the “ID10T” problem.
A few years ago Discover brought us the hilariously incompetent Eastern European call representative named Peggy, and today he’s turned into an internet sensation. Here’s the most recent spoof of Peggy having a conversation with none other than Napoleon Dynamite himself. A more frustrating conversation has yet to be seen.
Having access to 24/7 customer service can be good, but be careful who you’re caught chatting on the phone with at 3 o’clock in the morning. In this funny commercial, we learn that “Jake from State Farm” really is just Jake from State Farm.
A direct stab at its competitors’ poor customer service, Ally took it to the streets and asked strangers to read a series of scripts that sound uncomfortably familiar. With lines like “I’m not authorized to make that transaction” and “that’s not company policy,” Ally shows just how frustrating a high-effort interaction can be for customers. As customers and advisors we agree, and here’s a tip we have for making your company’s policies a little less (un)amusing and a little more customer-friendly.
2012 is the year of internet memes, and of course customer service has received its fair share of fun. These tongue-in-cheek statements (of course I don’t mind telling you my information again! I’m just glad you’re interested) take a light-hearted approach to some incredibly frustrating experiences. Take a look at what we’ve learned about effort and loyalty, and read here for some good ideas on how to make your customers- well- a little less frustrated.
It’s good to know your products, but just don’t rattle off everything under the sun. This funny spoof of Verizon customer service shows the representative offering every service to the customer – even when none of it fits. Make sure to actively listen to your customer, and provide the service they actually need.
This smart customer service parody takes a stab at the convoluted regulations surrounding the US healthcare system, pre-ACA, by showing what those same rules would look like in the airline industry. The customer attempts to book a flight, but is asked to make arrangements with several airline “specialists,” fax over privacy releases, and not comparison shop. Fed up with the system, he chooses to cancel everything and just stay at home.
In this classic scene from Seinfield, George and Jerry visit the Soup Nazi for his famously good soup. Customers are terrified into army-like submission, but are willing to do anything for the “best soup in the city.” Customer service, it seems, isn’t a concern when you have a product that good. (Unless you’re the Soup Nazi, we wouldn’t recommend this tactic).
What do you think? Are these some of the best spoofs you’ve seen, or are there some others we’ve missed?
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