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CEB Quality

The Customer’s Advocate
QUALITY’S ROLE IN THE TOTAL CUSTOMER EXPERIENCE

Learn how leading quality organizations improve the customer experience and drive loyalty in the face of increasingly discerning customer purchase behavior.

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CEB Quality enables senior executives to build high-performing quality functions and teams through best practice research, analytic tools, and access to a network of global leaders. Our peer-informed guidance and proven tactics help quality executives support critical corporate decisions and address key challenges. » Member Log-In

Upcoming Events

  • The Customer’s Advocate: Quality’s Role in the Total Customer Experience
    7 March 2012 | Annual Executive Meeting
    Arlington, VA
  • Innovation Quality: How to Build Product Robustness in Upstream Development
    26 April 2012 | Webinar
  • Beyond Policing: Mobilize Employees to Sustain a Culture of Quality
    16 May 2012 | Annual Executive Meeting
    Arlington, VA
  • Complaint Management Part II: Establish a Best-In-Class Complaint Management Process
    14 June 2012 | Webinar

CEB Quality Products and Services

Research and Insights

  • Quality Strategy and Functional Management
  • Customer Experience Management
  • Quality Management Systems
  • Supplier Quality Management
  • Metrics and Scorecard Design

Advisory Support

  • Personalized counsel with an executive advisor for pending decisions, new tactics, internal presentations, up-to-date research, and other needs

Live and Online Learning

  • Annual, interactive meeting series for senior-most quality executives
  • Staff training and skill development
  • Online Library of Business Management Courses

Decision and Diagnostic Tools

  • Quality 360° Business Alignment Survey
  • KPI Benchmarking
  • VOC Effectiveness Diagnostic
  • Cultural Maturity Diagnostic
  • Total Customer Experience Toolkit
  • Vision Statement Creation Toolkit
  • Supplier Quality Management Playbook