Career Tracks Administration

Member Relations Coordinator

Job Summary: Coordinators work across a variety of member portfolios to provide a range of critical administrative activities in support of member service and renewal processes.

Key Responsibilities

  • Support Account/CD Directors for all year-in-the-life activities with members (welcome call, mid-year call, onsites, renewal call) by preparing company information and background for each activity scheduled
  • Manage logistics for all scheduled activities (welcome call, 180, onsites, renewal, user groups, member visits)
  • Coordinate and manage critical activities for major service events (mail merges, invitation preparation, attendee materials)
  • Support renewal process (paperwork, renewal booking)
  • Manage web passwords and problem resolution
  • Member data management

Key Skills

Customer Service Skills

  • Superior customer/member service ethic
  • Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of customer/member service

Communication and Presentation Skills

  • Superior interpersonal skills
  • Excellent written communication skills
  • Excellent oral communication skills
  • Ability to present self professionally and intelligently to internal clients/colleagues

Organization and Time Management Skills

  • Effective time management skills and ability to meet deadlines
  • Excellent organization, multitasking, and prioritization skills

Management Skills

  • Demonstrated poise and grace under pressure
  • Demonstrated initiative and resourcefulness
  • Ability to work independently and with a team
  • Ability to build relationships and work well across functions

Professional/Miscellaneous Skills

  • Strong work ethic
  • Strong attention to detail
  • Basic computer skills (knowledge of Microsoft Office)

Education/Experience Requirements

  • College degree in a related discipline preferred

 

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