4 March, 2013 by CEB Sales & Service

Customer Service in the News | Week of March 4th

Customer Service News

7 Tips to Improve Customer Service on Social Media [Business 2 Community]

Salesforce.com Launches Service Cloud Mobile With In-App Customer Service, Co-Browsing, and Chat [TechCrunch]
How a Finance Company Implemented Customer Service Lessons from Ritz Carlton [WSJ]
Self-Service Trends: Helping Customers Help Themselves [1to1 Media]

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Customer Service in the News | Week of March 4th

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