Increase Your Chances of Hiring a Challenger
83% of current sales talent does not have the skills necessary to succeed in the Insight Selling era. Finding and attracting Challenger reps has become increasingly difficult as the competition for sales talent increases, so we looked at whether or not Challengers exist outside of Sales and if this might provide a viable, alternative talent pool.
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18 June 2013Case ID: Friend or Foe?
Why case numbers may be sending the wrong message to your customers.
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18 June 2013Do You Make These Web Design Mistakes?
Your customers are all going online—do your web pages make it easy for them [...]
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12 June 2013The Role of Time in Customer Service...
Turns out service leaders aren’t the only ones with their eyes on the [...]
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12 June 2013Why Reps Struggle to Close the Sale
A rep’s natural instinct is to always be closing. Here’s why that doesn't work.
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11 June 2013Are Your Rep Metrics Driving Performance?...
Tracking rep performance is essential for delivering quality service, but [...]
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10 June 2013Customer Service in the News | Week of June 10...
Today's best and latest customer service stories, gathered for your reading [...]
Sales & Service Topics
- Business and Market Intelligence (28)
- Business Intelligence Tools (57)
- Business Process Improvement (46)
- Call Center (70)
- Change Management (113)
- Coaching (196)
- Collaborate Across the Organization (155)
- Compensation Management (28)
- Corporate Culture (62)
- Cost Controls (51)
- Customer Analytics and Insight (308)
- Customer Experience Management (405)
- Customer Management (221)
- Customer Relationship Management (CRM) (19)
- Customer Satisfaction and Loyalty (201)
- Customer Segmentation (122)
- Customer Service (88)
- Customers (150)
- Efficiency and Productivity Improvement (88)
- Emerging Markets (257)
- Emerging Trends and Issues (223)
- Employee Engagement and Retention (181)
- Employees (117)
- Enterprise Information Management (63)
- Experiential and Social Learning (18)
- Field Sales (14)
- Financial Services Products (86)
- Global Workforce Management (10)
- Growth and Innovation (305)
- High-Potential Employees (24)
- Human Resources Management (24)
- Indirect Channel Sales (5)
- Information Technology Management (58)
- Inside Sales (11)
- Key Account Management (28)
- Leadership Development and Succession Planning (92)
- Leverage Technology (189)
- Manage Employee Performance and Productivity (79)
- Manage Your Function (26)
- Manage Your People (186)
- Mergers and Acquisitions (16)
- Offshore and Outsource (25)
- Online and Mobile Sales (148)
- Organize the Function (486)
- Performance and Value Measurement (160)
- Price Management (14)
- Procurement Operations (5)
- Product and Service Quality (33)
- Product Management (61)
- Production and Distribution (2)
- Project Management (14)
- Quality Management (6)
- Recruitment (99)
- Sales and Marketing (240)
- Sales Channel Management (161)
- Sales Force Management (502)
- Sales Process Management (46)
- Selection and Assessment (45)
- Self-Service and Multi-Channel (65)
- Social Media (559)
- Solutions Selling (58)
- Source (37)
- Stakeholder Communications (150)
- Strategic Planning (101)
- Sustainability (7)
- Talent Development and Training (197)
- Value Measurement and Demonstration (97)
- Workforce Strategies and Plans (38)
