Recent Sales & Service Stories
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18 June 2013Case ID: Friend or Foe?
Why case numbers may be sending the wrong message to your customers.
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18 June 2013Do You Make These Web Design Mistakes?
Your customers are all going online—do your web pages make it easy for them [...]
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12 June 2013The Role of Time in Customer Service...
Turns out service leaders aren’t the only ones with their eyes on the [...]
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12 June 2013Why Reps Struggle to Close the Sale
A rep’s natural instinct is to always be closing. Here’s why that doesn't work.
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11 June 2013Are Your Rep Metrics Driving Performance?...
Tracking rep performance is essential for delivering quality service, but [...]
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10 June 2013Customer Service in the News | Week of June 10...
Today's best and latest customer service stories, gathered for your reading [...]
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