Delighting customers doesn’t build loyalty.
Reducing customers’ effort does. READ MORE
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The Corporate Leadership Council’s (CLC) groundbreaking analysis uncovers practices that put high-potential employees at risk, details successful programs for developing top talent, and more.
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Featured on the Harvard Business Review blog, this just released study posits that the function will evolve dramatically by 2015, bearing little resemblance to its current state.
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CEB and Iconoculture, a leading global consumer research and advisory company, combine to provide marketing and brand professionals with a view of trends and values influencing consumer behavior.
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